Friends & family test
Would you recommend our surgery?
If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
There will be two simple questions:
- How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose from 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
- Overall how would you describe your experience of making an appointment?
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
If you are signed up to our free text messaging service you may be asked by text message or we may give you a simple handout in the surgery. Your response is anonymous and you can post replies in the prescription box on reception on your way out.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.
They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.
Contacting the PALS team: Leeds West Clinical Commissioning Group
Telephone: 0800 0525 270 (Mon – Fri: 8.30am to 4.30pm)
E-mail: [email protected]
FAO PALS Officer Douglas Mill, Bowling Old Lane BradfordBD5 7JR
The Patient Advice and Liaison Service (PALS) will:
- Listen to the concerns you have raised in confidence
- Provide you with information and advice to help you resolve your concern
- Liaise on your behalf to resolve issues
- Direct you to support groups locally and nationally
- Provide information about how to register with a GP or NHS dentist
- Explain how Choose and Book works for appointments at different hospitals
- Act as a point of contact for local events
- Signpost you to the right departments to find out accurate information
Patient advice and liaison services (PALS): Leeds General Infirmary
Contact Telephone Number: 0113 2066261
Address: Great George Street, Leeds, West Yorkshire, LS1 3EX
Patient advice and liaison services (PALS): Leeds Dental Hospital
Contact Telephone Number: Not available
Address: Clarendon Way, Leeds, West Yorkshire, LS2 9LU
Patient advice and liaison services (PALS): St James’s Hospital
Contact Telephone Number: 0113 2067168
Address: Beckett Street, Leeds, West Yorkshire, LS9 7TF
Patient advice and liaison services (PALS): Pinderfields Hospital
Contact Telephone Number: 01924 542972
Address: Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DG
Patient advice and liaison services (PALS): Dewsbury and District HospitalContact Telephone Number: 01924 542972
Address: Halifax Road, Dewsbury, West Yorkshire, WF13 4HS
- Contact email address:
- [email protected]
Patient advice and liaison service (PALS): Leeds Community Healthcare
Patient Advice and Liaison Service (PALS)
1st Floor, Stockdale House,
Headingley Office Park,
Tel: 0113 220 8585 Please leave a message and someone will call you back. Our line is open from 9.30am – 4.30pm Monday to Friday.
Email: [email protected]
- Contact email address:
- [email protected]
Patient Participation Group
What is the patient participation group?
The patient group is open to any registered patient to join, and its purpose is to engage patients and their voices in the future development of the NHS. Do you have ideas for improving services in the practice? Are there services you would like to see available? The group is your opportunity to let us know your view, to change the landscape. The group meets three times per year.
We always welcome patients to participate. Ask the practice manager about joining
Patient satisfaction survey
It is important for us to listen to your views about the service we offer, so the patient reference group run a survey. The next one is due in (TBC). The results of which help to define some of our annual service improvement projects.
Rights and responsibilities
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
Morley Health Centre Surgery have a zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.